We aim to:
• Improve our engagement with stakeholders on the design and delivery of services
• Strengthen the strategic planning capability of every agency
• Strengthen the organisational management of every agency
• Improve the performance and service delivery of every agency
We will focus our efforts on institutional strengthening by:
• Improving agency operational systems and processes
• Ensuring better use of our people, technology and communications
• Improving information management systems and retaining institutional knowledge
• Promoting best practice, continuous improvement and innovation